Shipping Policy
Thank you for choosing neom.soul! We aim to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.
Order Processing:
- All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving full payment.
- Orders placed after 6.00 pm (GST) will be processed on the next business day.
- We will notify you by email or phone if there are any issues with your order.
Shipping Rates:
- Shipping charges are calculated based on the weight of your order and the destination.
- You can view the shipping cost before completing your purchase during the checkout process.
Shipping Methods:
- We offer several shipping methods, including standard and expedited options.
- The estimated delivery time and cost will vary depending on your location and the shipping method selected.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
Delays:
- While we strive to deliver your orders promptly, please be aware that unforeseen circumstances such as weather conditions or customs issues may cause delays. We appreciate your understanding in such situations.
Lost or Stolen Packages:
- neom.soul is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is accurate and secure.
Returns:
- For information on returns, please refer to our [Return Policy] page.
If you have any questions or concerns about our shipping policy, feel free to [contact us]. Thank you for choosing [Your Company Name] for your shopping needs!
Neom Soul
+971562776709
28/11/2023